SpinPanda Privacy Policy

At SpinPanda, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at spinpanda.io. By registering an account or continuing to use our platform, you agree to the practices described in this document. We encourage you to read it carefully so you fully understand how we handle your data as a responsible online casino operator.

1. Who We Are

Our SpinPanda Casino platform is operated by SpinPanda LTD, the legal entity responsible for processing your personal data. We are licensed under a Costa Rica licence and primarily serve European players, including those based in the Netherlands, Germany, Austria, Switzerland, and other EU markets. Our site is available in English, German, French, and Dutch to ensure our players always receive clear and transparent communication. If you have any questions about this policy, you can reach us at contact@spinpanda.email.

2. Information We Collect

When you use SpinPanda online casino, we may collect several categories of personal data. This information is necessary to provide you with a safe, fair, and fully functional gaming experience. We collect data in the following ways:

2.1 Registration and Account Data

• Your full name, date of birth, and residential address
• Email address and contact phone number
• Username, password, and account preferences
• Nationality and country of residence

2.2 Financial and Payment Data

• Payment method details, including credit/debit card numbers, e-wallet identifiers, and cryptocurrency wallet addresses
• Transaction history, including deposits and withdrawals
• Banking information submitted during KYC verification or withdrawal processing

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Session data, login timestamps, and navigation patterns on our site
• Game activity logs, bonus usage records, and wagering history
• Cookie and tracking data as described in our Cookie Policy

2.4 Identity Verification (KYC) Data

We are required to verify your identity under our anti-money laundering and responsible gaming obligations. As part of our SpinPanda casino login and account verification process, we may request copies of government-issued photo ID, proof of address, and proof of payment method. This is especially required before your first withdrawal or if your cashout method differs from your deposit method.

3. How We Use Your Information

We use the data we collect for specific, legitimate purposes related to our casino operations. At SpinPanda, we process your information to:

• Create and manage your account, including handling spin panda login requests securely
• Process your deposits and withdrawals across all supported payment methods
• Comply with legal and regulatory obligations, including KYC and anti-fraud checks
• Deliver promotional offers, such as the SpinPanda casino bonus code campaigns, welcome package details, and ongoing weekly promotions
• Send you information about spinpanda casino no deposit bonus opportunities and other relevant offers
• Personalise your gaming experience based on your preferences and play history
• Enforce our Terms and Conditions and investigate any suspected breaches
• Provide responsive 24/7 customer support via live chat and email
• Monitor for problem gambling and apply responsible gaming tools when necessary

4. Legal Basis for Processing

Our SpinPanda data processing is based on the following legal grounds:

• Contractual necessity: Processing required to fulfil your account agreement and deliver our services
• Legal obligation: Compliance with applicable laws, including anti-money laundering regulations
• Legitimate interests: Fraud prevention, platform security, and improvement of our services
• Consent: For marketing communications and non-essential cookies, where you have given explicit consent

5. Cookies and Tracking Technologies

We use cookies and similar technologies across the SpinPanda casino mobile and desktop platforms. These tools help us understand how you interact with our site, remember your preferences, and deliver relevant promotional content. You can manage your cookie preferences at any time through your browser settings. Strictly necessary cookies cannot be disabled as they are essential for our platform to function correctly. For full details, please refer to our dedicated Cookie Policy page.

6. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating spinpanda.io. These may include:

• Payment processors and banking partners handling your transactions
• Game providers and software studios supplying content to our SpinPanda casino slots library
• KYC and identity verification service providers
• Fraud detection and cybersecurity partners
• Regulatory authorities or law enforcement bodies when required by law

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable privacy laws.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our operational needs. Financial and KYC records are typically retained for a minimum of five years following account closure in line with anti-money laundering regulations. Once the applicable retention period expires, we securely delete or anonymise your data.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data held by us at SpinPanda:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your data, subject to legal retention obligations
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a machine-readable format
• Right to object: You can object to processing based on our legitimate interests
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at contact@spinpanda.email. We will respond to your request within a reasonable timeframe in accordance with applicable regulations.

9. Security Measures

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our SpinPanda platform uses SSL encryption for all data transmissions, and access to sensitive data is strictly controlled within our organisation. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage you to use a strong, unique password for your account.

10. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has registered an account, we will immediately close the account and delete all associated data. We take our responsibility to protect minors very seriously as part of our broader commitment to responsible gaming.

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you via email or through a prominent notice on our site. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our SpinPanda services following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to get in touch with our team. You can reach us at any time via our 24/7 live chat on spinpanda.io or by emailing us at contact@spinpanda.email. We are committed to addressing your concerns promptly and transparently.