SpinPanda Responsible Gaming

Our Commitment to Safe Play

We at SpinPanda Casino operate under a Costa Rica licence and are dedicated to maintaining a transparent, fair, and player-first environment. Responsible gaming is not just a legal obligation for us — it's a genuine commitment to every member of our community. We actively encourage all players to approach gambling as a form of entertainment, never as a source of income or a way to solve financial difficulties.

At Spin Panda, we make it easy for you to access responsible gaming tools directly from your account settings. You don't need to contact support to apply most of our self-management features — they are available to you instantly, 24 hours a day, 7 days a week.

Responsible Gaming Tools We Provide

We've developed a comprehensive suite of tools to help you manage your gaming activity. Here at SpinPanda, your control over your own account is a priority. Below is an overview of the key tools available to you:

We encourage you to use these tools proactively — not just when you feel a problem has developed, but as a regular part of healthy gaming habits. At Spin Panda Casino, setting a deposit limit or session timer is a sign of smart, responsible play.

Recognising Problem Gambling

We at SpinPanda want every player to feel informed and supported. One of the most important steps in responsible gaming is being able to recognise the warning signs of problematic behaviour. Ask yourself the following questions honestly:

• Do you spend more money gambling than you originally planned?
• Do you chase losses in the hope of winning them back?
• Has gambling started to affect your relationships, work, or mental health?
• Do you feel anxious, irritable, or restless when you're not playing?
• Do you borrow money or sell possessions to fund your gambling?
• Have you tried to cut back on gambling but found it difficult?
• Do you hide your gambling activity from family or friends?

If you answered 'yes' to two or more of these questions, we strongly encourage you to use our self-exclusion tools or reach out to our 24/7 support team. Here at Spin Panda, no question about responsible gaming is ever unwelcome — our team is trained to help and will always respond with care and discretion.

Self-Exclusion at SpinPanda

Our self-exclusion programme allows you to take a complete break from gaming on our platform. At SpinPanda, we offer both temporary and permanent exclusion options. A temporary cool-off period can range from 24 hours to six weeks, while a permanent self-exclusion will close your account indefinitely.

When you self-exclude at Spin Panda Casino, we will immediately:

1. Suspend your access to all games and bonus features
2. Cancel any active bonuses or pending free spins
3. Prevent new accounts from being created with the same personal details
4. Ensure your personal data is handled in accordance with our privacy policy
5. Provide you with links to external support organisations

To initiate self-exclusion, you can either go directly to your account settings or contact our support team via live chat at any hour of the day. We at SpinPanda will process your request promptly and without question.

Protecting Minors

We at Spin Panda Casino have a strict zero-tolerance policy toward underage gambling. Our platform is intended exclusively for players aged 18 and above. During registration, we verify the age and identity of every player, and our KYC process is designed to prevent any minor from accessing real-money gaming.

We also strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. At SpinPanda, we support the use of tools such as:

• GamBlock – Blocks gambling websites across all browsers
• Net Nanny – Comprehensive parental control and filtering
• Cybersitter – Family-oriented internet filtering software
• K9 Web Protection – Free browser-level content filtering

If you suspect that a minor has accessed your Spin Panda account, please contact us immediately at contact@spinpanda.email so we can take the appropriate steps.

External Support Organisations

We at SpinPanda strongly believe in connecting players with the right support beyond our platform. If you or someone you know is struggling with problem gambling, we encourage you to reach out to the following organisations:

• GamCare – www.gamcare.org.uk – Free counselling and support for problem gamblers
• Gamblers Anonymous – www.gamblersanonymous.org – Peer support community worldwide
• BeGambleAware – www.begambleaware.org – Advice, resources, and confidential helpline
• Gordon Moody – www.gordonmoody.org.uk – Specialist residential treatment programmes
• Gambling Therapy – www.gamblingtherapy.org – Free online support in multiple languages

These organisations offer confidential, professional help and are available to players from across Europe and beyond. At Spin Panda, we will never judge a player for seeking help — we actively encourage it.

Our Responsible Gaming Principles

Here at SpinPanda, our approach to responsible gaming is guided by several core principles that shape how we design and operate our platform:

• Transparency – We are always clear about odds, terms, and bonus conditions
• Accessibility – Our responsible gaming tools are always one click away
• Education – We actively inform players about the risks of gambling
• Support – Our 24/7 live chat team is trained in responsible gaming support
• Prevention – We take proactive steps to identify at-risk behaviour